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COMPANY INFO

• Where is Snowsports Outlet located? We are located in Colorado Springs, Colorado. Our address is 2905 Galley Road, Colorado Springs, CO 80909. Our retail shop is called Rocky Mountain Ski + Sport, so if you're in Colorado Springs, please come visit us!
• How can I get in touch with you? Please contact us via email at [email protected] or call us at (719) 357-8820.
• What are your Hours of Operation? We are open 7 days a week from 11AM to 7PM Mountain Time. We process and ship online orders year-round, but our retail shop is open seasonally from mid-August to late-April each year.
• Where do you get all of your inventory of used skis and used snowboards? This is one of our most frequently asked questions! We spend 365 days a year searching for gear. Sometimes it comes from a ski shop that's liquidating their inventory, or it could come from a resort that refreshes their demo fleet each year. We also buy gear from the general public at our retail shop in Colorado Springs. 
• Why should I buy used skis, used snowboards, and other used winter gear? Because it's better for your wallet and the environment! Our goal is to make skiing and snowboarding accessible to ALL. The way that we can help make it a bit more affordable is by offering significant discounts on skis, snowboards, and other related gear. We have found that used gear often performs just as well as new!
• Do you offer any rentals or demos? Yes! Please stop by our retail shop or give us a call to reserve your ski or snowboard gear.

SHIPPING & RETURNS

• What is your return policy? You can find our entire return policy here.
• How quickly will my order ship? Most orders ship within 1 business day, but occasionally, it may take up to 3 business days for in-stock orders to ship. If your item is backordered or if we encounter any delays, we will reach out to you via email and/or phone to discuss your options.
• Do you ship to P.O. Boxes? Small orders shipped via USPS can be delivered to PO Boxes, but UPS and FedEx do not deliver to PO Boxes.
• Do you ship internationally? Yes, we ship to most any country in the world. Please be advised: Any applicable taxes and duties are billed to you, the recipient. Once customs officials determine the taxes and duties due, the recipient will be contacted to pay any charges so that the shipment can continue moving towards its destination. If the order is returned, it is the customers full responsibility to pay any return shipping fees associated with the order! International shipping is expensive, but our website is designed to give you some options for shipping type and speed. Free shipping promotion is not available outside of the Continental United States.

ORDER STATUS

• Has my order shipped? How can I track it? We strive to get all orders shipped within 1-3 business days, but sometimes it does take us longer depending on the time of year. When your order ships, we will update you with the tracking number via email. You can also view your order status from your profile on our website if you set this up during checkout. To access your account, click the "Sign up/Log in" link at the top right of the website and log-in using the account credentials that you created. Once logged in, you can select the "My Orders" option to view your order status.
• I'm missing items from my order. Sometimes we have to ship items from the same order in separate boxes, so please allow 1-2 business days for any additional boxes to arrive after you receive your first. For example, if you ordered skis and ski boots, we typically package those items up in two different boxes because of the size. For snowboards, we typically ship the snowboard deck separately from the snowboard bindings. Also, if you ordered any small items (ski goggles, wax, etc), please double check the contents of the box to ensure small items haven't been missed.
• My item(s) were damaged upon arrival. Please contact us via email at [email protected] or call us at (719) 357-8820 so that we can better assist you.
• How do I change or cancel my order after I've placed it? Please contact us ASAP via email at [email protected] or call us at (719) 357-8820 so that we can better assist you. If your order hasn't already been delivered to the shipping courier, we are happy to make any order changes that you need.
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